RSD5016

Education

Shri Khushal Das University Hanumangarh, Rajasthan
Master of Computer Applications(MCA) (Semester 1st SGPA/% of 6.93) September 2022 – Present
SGN Khalsa PG College Sri Ganganagar, Rajasthan
Bachelors’s in Computer Application(BCA) (CGPA/% of 70.66%) September 2021
Jain Pvt. Industrial Training Institute Gumjal, Punjab
Computer Operator and Programming Assistant(COPA) (CGPA/% of 85.75%) July 2017

Experience

Software Developer

• Developed and enhanced features for the HR365 Helpdesk application, a customizable Microsoft Teams and
SharePoint ticketing system, using ReactJS, Fluent UI, and SharePoint.
• Collaborated with cross-functional teams to gather requirements and implement tailored solutions for HR, IT, and other teams, improving issue resolution efciency.
• Optimized application performance by creating customized ticket views based on categories, time, and status,
enhancing user experience and streamlining ticket management processes.